Refund policy

At Mglgw, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

This Return & Refund Policy applies to all orders placed on www.mglgw.com.

Return Eligibility

We accept returns within 14 days of the delivery date.

To qualify for a return, items must:

  • Be new, unused, unworn, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Be returned in the original packaging whenever possible.

We accept returns for both defective and non-defective products that meet the eligibility requirements above.

Items that are damaged due to misuse, normal wear and tear, or unauthorized alterations are not eligible for return.

Non-Returnable Items

  • Underwear.
  • Panties.
  • Opened lingerie.
  • Swimwear with the hygiene liner removed.
  • Personalized or customized items.
  • Gift cards.
  • Final Sale or Clearance items.

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Please provide:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for your return.
  • Photos if the item is damaged, defective, or incorrect.

Once your request is approved, we will provide instructions for returning your item by mail. Please do not send any items back without prior authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with supporting photos so we can review your case and provide an appropriate solution.

Depending on the situation, we may offer:

  • A replacement.
  • A full refund.
  • A partial refund where appropriate.

Return Shipping

  • Returns must be sent back by mail.
  • Customers are responsible for the cost of the return shipping label.
  • No restocking fee will be charged for eligible returns.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service, as Mglgw is not responsible for lost or delayed return shipments.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Please allow up to 20 days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Late or Missing Refunds

If you have not received your refund after 20 days, please:

  • Check your bank account again.
  • Contact your credit card company.
  • Contact your bank, as additional processing time may be required.

If you still need assistance, please contact us at info@mglgw.com.

Exchanges

We accept exchanges for eligible items. If you wish to exchange an item because it is defective, damaged, incorrect, or you need a replacement of the same item, please contact our customer support team before returning the product.

Order Cancellation

Orders may be cancelled before they enter processing. Orders are typically processed within 1–3 business days (Monday–Friday). Once an order has entered processing or has been shipped, it can no longer be cancelled.

Shipping Information

Orders are processed within 1–3 business days (Monday–Friday) after payment confirmation. Orders placed after the daily order cut-off time of 12:00 AM Eastern Standard Time (New York) will begin processing on the next business day.

After dispatch, delivery generally takes 6–9 business days (Monday–Friday). The estimated total delivery time is approximately 7–12 business days. Delivery times may vary due to customs clearance, weather conditions, public holidays, or other unforeseen circumstances.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, any additional shipping costs required to resend the package will be the responsibility of the customer.

Lost or Delayed Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first.

If your order has not arrived within the estimated delivery timeframe of 7–12 business days, please contact us and we will work with the carrier to investigate the issue.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us.

Mglgw Customer Support

Email: info@mglgw.com
Website: www.mglgw.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)

Customer inquiries are typically answered within 1–2 business days.